30 Mar Responsible Behavior
How does destination social responsibility contribute to environmentally responsible behaviour? A destination resident perspective
Based on stakeholder theory and social exchange theory, this study developed an integrated model to demonstrate that destination social responsibility (DSR) inﬂuences tourism impacts (both positive and negative im- pacts), overall community satisfaction, and both directly and indirectly inﬂuences resident environmentally responsible behaviour (ERB). The model was examined using a sample of 453 residents living on the Gulangyu Island, a famous island tourism destination of Xiamen, China. Results show that DSR enhances residents’ perception of positive tourism impacts, improves overall community satisfaction and contributes to resident ERB. However, the eﬀect of DSR on negative tourism impacts was not signiﬁcant. Thus, positive tourism impacts and overall community satisfaction partially mediated the eﬀect of DSR on resident ERB. The study ﬁndings oﬀer both theoretical insights and practical implications on destination management and sustainable destination development.
Successful tourism development should be properly planned and managed (Byrd, Bosley, & Dronberger, 2009; Southgate & Sharpley, 2002; Yuksel, Bramwell, & Yuksel, 1999). Destinations should develop policies and activities for their sustainable development (Byrd et al., 2009; Yuksel et al., 1999). As the development of a tourism destination is so reliant on environmental and cultural resources, these resources need to be managed and developed responsibly to achieve sustainable tourism development (Su, Huang, & Huang, 2016). One means to achieve sustainable development is through socially responsible activities in the tourism destination (Su & Swanson, 2017). Thus, some literature has emphasized the importance of destination social responsibility (DSR) for sustainable destination development (e.g., Su et al., 2016; Su & Swanson, 2017).
Another key factor for sustainable destination development is on the stakeholders as important players in the process of sustainable development of destinations (Byrd et al., 2009). Sustainable destination development greatly relies on the destination’s natural environment (Cheng & Wu, 2015; Su & Swanson, 2017); whether stakeholders adopt environmentally responsible behaviour or not has important implications on a destination’s natural environment (Cheng & Wu, 2015; Cheng, Wu, & Huang, 2013; Ramkissoon, Smith, & Weiler, 2013; Ramkissoon, Weiler, & Smith, 2012, 2013; Su & Swanson, 2017).
However, when compared to tourists, destination residents may have greater impact on the natural environment at a destination because they have more extensive contact with the destination and their activities would exert a stronger impact upon the destination environment. Therefore, whether residents adopt ERB will seriously impact the natural environment of a destination, and in turn inﬂuence sustainable destination development.
DSR represents the responsibility for relevant stakeholders in the destination to generate economic beneﬁts for local people, increase their well-being, and reduce negative economic, environmental and social impacts (Su et al., 2016). DSR can improve positive tourism impacts, and at the same time weaken negative tourism impacts perceived by residents. According to stakeholder theory, destination residents as the key stakeholder group of a destination, can get beneﬁts from DSR. The gained beneﬁts and cost reduction can lead to resident satisfaction with tourism development and the community (Ko & Stewart, 2002; Vargas-Sa’nchez, Plaza-Mejı’a, & Porras-Bueno, 2009; Vargas-Sa’nchez, Porras-Bueno, & Plaza-Mejı’a, 2011). At the same time, social exchange theory posits that two parties make exchanges based on their beneﬁts and costs, and exchanges can be achieved only if both parties feel that they beneﬁt more from the exchange than they forsake. Thus, in order to gain more beneﬁts from DSR, residents may adopt environmentally responsible behaviour to protect the destination’s natural environment, which in turn contributes to sustainable destination development. However, to the best of our knowledge, few studies have empirically examined the relationships among DSR, tourism impacts, overall satisfaction with community and residents’ environmentally responsible behaviour.
Drawing on the existing literature, especially on the work of Su et al. (2016), and based on stakeholder theory and social exchange theory, this study aims to develop and examine an integrated theoretical framework that has destination social responsibility (DSR) as a direct predictor of resident ERB, but also indirectly aﬀect ERB through tourism impacts (positive and negative) and overall community satisfaction. Taken collectively, the contribution of this research for academics and practitioners is demonstrated in three aspects. Firstly, a contribution is made in the form of destination social responsibility (DSR), which is derived from CSR but with speciﬁc application to tourism destination management. Secondly, it is the ﬁrst study of its kind to explore ERB from the resident perspective in examining whether DSR, tourism impacts and overall community satisfaction act as antecedents to ERB. Finally, through application of the integrated model, this study has explored the mediating roles of tourism impacts and overall community satisfaction between DSR and resident ERB.
2-Theoretical foundation and hypotheses
2.1-Stakeholder theory and its application in tourism destination
From a narrow sense, stakeholders are viewed as actors of organizations (Pfeﬀer & Salancik, 1978; Zammuto, 1984); from a broad perspective, a stakeholder is deﬁned as any group or individual who can impact, or is impacted by, the achievement of a corporation’s purpose (Freeman, 1984). Based on Freeman’s (1984) deﬁnition, Donaldson and Preston (1995) identiﬁed that a stakeholder group or individual must have a legitimate interest in the organization. Stakeholder theory indicates that various individuals and groups could support and inﬂuence the organization, and could be reciprocally supported and impacted by it (Freeman, 1984).
Destinations can be deﬁned as geographical locations that include all services and infrastructure needed for the visitors and oﬀer tourist experience (Buhalis, 2000). The concept of stakeholder is relevant to destinations as a destination is perceived to be a network of inter- dependent and multiple stakeholders (Waligo, Clarke, & Hawkins, 2013). Prior studies claimed that proactive eﬀorts addressing all stakeholders’ interests lead to signiﬁcant returns to the destination as a whole (Formica & Kothari, 2008). Yuksel et al. (1999) found that incorporating stakeholder views and caring for their interests can signiﬁcantly reduce conﬂicts in the long term. Sautter and Leisen (1999) demonstrated that interested stakeholders tend to collaborate more in the tourism development process.
There are four main stakeholder groups in the destination context: residents, entrepreneurs, government oﬃcials, and tourists (Byrd et al., 2009; Goeldner & Richie, 2003). Many studies treated residents as the core stakeholder group (e.g., Andereck & Vogt, 2000; Byrd et al., 2009; Goeldner & Richie, 2003; Gursoy, Jurowski, & Uysal, 2002; Su et al., 2016), and demonstrated that residents’ perceptions of destination development and management would aﬀect their attitudes and behaviours (Gursoy et al., 2002; Nunkoo, Gursoy, & Juwaheer, 2010; Nunkoo & Ramkissoon, 2011a; Su et al., 2016).
2.2-Social exchange theory and its application in tourism
Social exchange theory analyzes interaction between two parties by focusing on the beneﬁts and costs accruing to each party in the exchange process. It argues that interactions are likely to continue if both parties feel that they are beneﬁting more than they lose in the ex- changes. Ap (1992) regarded social exchange theory as “a general sociological theory concerned with understanding the exchange of resources between individuals and groups in an interaction situation” (p.668). Social exchange theory is widely used by researchers who attempt to study destination residents’ attitudes and behaviours (Byrd et al., 2009; Gursoy, Chi, & Dyer, 2010; Lee, Kang, Long, & Reisinger, 2010; Nunkoo et al., 2010; Nunkoo & Ramkissoon, 2011a). Especially, it provides a theoretical base for researching tourism impacts assessment by destination residents (Nunkoo et al., 2010, Nunkoo & Ramkissoon, 2011a).
In the tourism literature, applications of social exchange theory conﬁrm that resident behaviours are based on their assessments of the beneﬁts and costs resulting from tourism development (Andereck, Valentine, Knopf, & Vogt, 2005; Long, Perdue, & Allen, 1990; Nunkoo et al., 2010; Nunkoo & Ramkissoon, 2011a). If residents assess that their gains are greater than the costs, they are willing to make the ex- change with the industry (Nunkoo et al., 2010, Nunkoo & Ramkissoon, 2011a).
2.3-Destination social responsibility (DSR)
A destination includes many tourism-related sectors, such as tour operation, ground transportation, airline, accommodation, restaurants, and travel agencies. Key players in these sectors face challenges in relation to social responsibility as major stakeholders that can inﬂuence the destination’s economy, environment, culture, and society. Industry associations often develop self-regulatory guidelines to promote socially responsible business practices (Su et al., 2016). Many studies have examined corporate social responsibility in the tourism industry, such as airlines (Lee, Seo, & Sharma, 2013), hotel ﬁrms (Singal, 2014), restaurants (Kim & Kim, 2014), and the accommodation sector (Garay & Font, 2012). From the community perspective, residents perceive tourism impacts as the result of the collective activities of all stake- holders within a destination (Su et al., 2016). Thus, as Su et al. (2016) suggest, “the concept of CSR in the ﬁeld of organisational behaviour is not completely suitable to the destination context” (p. 3). There is a need to propose destination social responsibility (DSR) as a distinctive concept. In accordance with Su et al. (2016), this study deﬁnes DSR as the “collective ideology and eﬀorts of destination stakeholders to conduct socially responsible activities as perceived by local residents” (p.3). According to stakeholder theory and social exchange theory, perceived DSR by residents will aﬀect their perceptions of tourism impacts, and in turn inﬂuence their attitudes and behaviours.
2.4-The relationship between DSR and tourism impacts
Tourism has a great potential to aﬀect destination stakeholders through both positive and negative impacts (Byrd et al., 2009; Randle & Hoye, 2016). Tourism impacts can be analysed from diﬀerent per- spectives, such as economic, social, cultural and environmental; and in each of these areas, the impacts can be either positive and negative (Kim, Uysal, & Sirgy, 2013). For instance, tourism can help to improve the standard of living of a destination (Tosun, 2002), but it can also increase the price of goods and services (Weaver & Lawton, 2001). In relation to social impacts, there is evidence that tourism contributes to crowdedness and deterioration of traditional culture (Andereck et al., 2005). On the other hand, tourism can also lead to better public in- frastructure as well as recreational facilities (Nunkoo & Ramkissoon, 2011a). While some researchers have demonstrated that tourism can be a means of revitalising cultures (Wang, Fu, Cecil, & Avgoustis, 2006),
others argue that tourism can be a “cultural exploiter” and disrupt the traditional cultural structures (Pearce, 1996). Finally, tourism can help to create good awareness of environmental protection and keep the local community environment clean (Ritchie, 1988). At the same time, tourism can cause damage to the natural environment through de- gradation of vegetation and disturbance of wildlife (Var & Kim, 1989). Although numerous studies have explored the antecedents of tourism impacts (Nunkoo et al., 2010; Nunkoo & Ramkissoon, 2011a), few studies have examined DSR as a determinant of tourism impacts and examined the relationship between them (Su et al., 2016).
Based on an extensive review of the literature, Dahlsrud (2008) identiﬁed 37 deﬁnitions of CSR and suggests that the deﬁnitions mainly include economic, social, environmental, stakeholder and voluntariness dimensions. DSR extends the deﬁnition and meaning of CSR in the tourism context by focusing on economic, social, environmental, stakeholder and voluntariness dimensions. DSR pertains to the responsibility for the impact of activities in a tourism destination on the environment, communities, stakeholders, employees, tourists, and all other members in the destination context. The purpose of DSR is to minimise the negative impacts in economic, environmental and social aspects, create more economic and wellbeing beneﬁts for local residents, improve work conditions and industry access, engage com- munity residents in decisions that inﬂuence their lives, protect natural environment resources, and maintain the diversity of the destination (Responsible Tourism in Destinations, 2002). Therefore, DSR can enhance tourism positive impacts, and reduce negative impacts. Thus we propose the following hypotheses:
H1. DSR positively aﬀects resident perception of positive tourism impacts.
H2. DSR negatively aﬀects resident perception of negative tourism impacts.
2.5-The relationship between DSR and overall community satisfaction
Community satisfaction is deﬁned as residents’ overall satisfaction with the community (Grzeskowiak, Sirgy, & Widgery, 2003) and is seen as an important component of community planning and development (Nunkoo & Ramkissoon, 2011b; Sirgy & Cornwell, 2001; Sirgy, Rahtz, Cicic, & Underwood, 2000). Ko and Stewart (2002) noted the need to include community satisfaction as a useful concept in the destination development context.
Based on stakeholder theory (Maignan, Ferrell, & Ferrell, 2005) and institutional theory (Scott, 1987), business actions can be attractive to a customer not only as a consumer but also as a member to a societal group (Luo & Bhattacharya, 2006). Accordingly, Daub and Ergenzinger (2005) propose the term “generalised customer”. A “generalised customer” does care about his or her own personal experience as a consumer; he or she also acts as an actual or potential member of some social or stakeholder groups that may inﬂuence a company’s businesses. Holding the same view, Luo and Bhattacharya (2006) argue that pro- ducts and services that are oﬀered by socially responsible companies (compared to socially irresponsible counterparts) would be more likely to satisfy such “generalised” customers. Conversely, keeping a good record of CSR would generate a context in which consumers may form favourable evaluation of and attitudes toward the company (Luo & Bhattacharya, 2006; Sen & Bhattacharya, 2001).
DSR activities can lead to many beneﬁts, such as increasing economic performance, protecting natural environment, and improving quality of life (Su et al., 2016). According to stakeholder theory, re- sidents as the core group of destination stakeholders can gain the beneﬁts from DSR activities, which could change residents’ evaluation of the community they live in. Thus, the relationship between DSR and overall community satisfaction may be a positive one for two reasons. Firstly, DSR represents development equity and fairness toward local residents, which in turn leads to their satisfaction with the destination. Secondly, DSR activities can increase the perceived utility and value of the destination, which can strengthen residents’ overall community satisfaction with the destination. Their perceived value can be in economic and non-economic forms (He & Li, 2011); thus, DSR activities can add extra beneﬁts/utilities to residents and increase their satisfaction. Based on these previous ﬁndings, the current study posits the following hypothesis:
H3. DSR positively aﬀects overall community satisfaction.
2.6-The relationship between DSR and residents’ environmentally responsible behaviour
Sustainable destination development is heavily dependent on the destination environment (Su & Swanson, 2017); accordingly, many scholars focus on environmentally responsible behaviour (Cheng & Wu, 2015; Chiu, Lee, & Chen, 2014; Han, 2015; Lee, 2011; Su & Swanson, 2017). Environmentally responsible behaviour (ERB) is described as any behaviour an individual would undertake to conserve personal environments and/or solve environmental problems (Schultz, 2000; Stern, 2000). A review of prior studies has shown that ERB has been an area of research focus for a number of years. However, few studies have explored EBR and its antecedents from the resident perspective. As residents are a key stakeholder group of tourism destination (Su et al., 2016), whether they adopt ERB in their daily lives will heavily eﬀect the destination environment and sustainable development.
In the marketing literature, studies have proven that companies that engage in CSR activities will elicit company-favouring responses from stakeholders (Bhattacharya, Korschun, & Sen, 2009) in various stake- holder contexts (e.g. customer, employment, investment). For instance, in the consumer context, Sen and Bhattacharya (2001) suggested that the CSR record of a corporation positively inﬂuenced customer evaluations of the ﬁrm and in turn, their intention to purchase the ﬁrm’s products. Similarly, in the employment context, CSR activities have been shown to not only positively inﬂuence the intention to seek a job within a corporation (Greening & Turban, 2000; Turban & Greening, 1997), but also positively inﬂuenced on-the-job behaviours such as interpersonal cooperation and job related eﬀort (Bartel, 2001). In the investment context, Domini (1992) found that public ﬁrms’ CSR activity can eﬀectively attract investors to make investment decisions. Additionally, Sen, Bhattacharya, and Korschun (2006) suggested that individuals might have greater intentions to buy a particular ﬁrm’s stock when they were aware of large charitable gifts by the ﬁrm.
Based on stakeholder theory, community residents as the core stakeholder group of the destination, can gain beneﬁts from DSR initiatives, such as increasing income, enjoying a good natural environment, and improving quality of life. According to social exchange theory, when residents gain beneﬁts from DSR initiatives, they would support the change with destination via feedback behaviour, such as support for tourism development, environmentally responsible behaviour. Thus, both the destination and residents can gain the beneﬁts respectively from the exchange, and the exchange can sustain for a long time. Therefore, social exchange theory and stakeholder theory suggest that DSR initiatives could eﬀectively motivate residents to foster favourable evaluations or perceptions, and in turn exhibit positive behaviours and intentions, such as ERB, to feedback to the destination. Thus, we present the following hypothesis:
H4. DSR positively aﬀects environmentally responsible behaviour.
2.7-The relationship between tourism impacts and overall community satisfaction
In Chenju Island, Korea, Ko and Stewart (2002) found residents’ community satisfaction was closely related to tourism impacts; speciﬁcally, perceived positive impacts positively aﬀected community satisfaction, and perceived negative impacts negatively aﬀected community satisfaction. Similarly, Vargas-Sa’nchez et al. (2009) revealed a direct correlation between community satisfaction and perceived tourism impacts. In a later study, these authors further conﬁrmed perception of impacts could increase residents’ satisfaction with the community (Vargas-Sa’nchez et al., 2011). Nunkoo and Ramkissoon (2011b) also indicated that tourism impacts could predict resident satisfaction with their community, with positive impacts leading to greater satisfaction and negative impacts leading to less satisfaction with their community.
Actually, residents are the key group of destination stakeholders. Positive tourism impacts would generate beneﬁts to residents, and negative tourism impacts would cause a sense of loss to them. Generally, residents would expect to gain beneﬁts from tourism development. When residents’ expectation is met in the process of tourism development, they tend to be satisﬁed with the community. On the contrary, if they perceive loss from negative tourism impact, they may be dis- satisﬁed with their community. Therefore, based on stakeholder theory and previous empirical ﬁndings from the literature, the following hypotheses are proposed:
H5. Positive tourism impacts positively aﬀect overall community satisfaction.
H6. Negative tourism impacts negatively aﬀect overall community satisfaction.
2.8-The relationship between tourism impact and residents’ environmentally responsible behaviour
Various studies have suggested that tourism development can bring many beneﬁts for community residents, including the increase of em- ployment opportunities (Dyer, Gursoy, Sharma, & Carter, 2007; Nunkoo & Ramkissoon, 2011a) and standard of living (Nunkoo & Ramkissoon, 2011a), more businesses and investment opportunities for local people (Dyer et al., 2007; Kwan & McCartney, 2005; Nunkoo & Ramkissoon, 2011a), promotion of local economy (Gursoy & Rutherford, 2004), and improved infrastructure (Nunkoo & Ramkissoon, 2011a). Additionally, previous studies have suggested that residents’ perceptions of positive tourism impacts positively inﬂuence their attitudes and behaviours, including support for tourism development (Andereck et al., 2005; Gursoy et al., 2002; Gursoy & Rutherford, 2004; Lee, 2011; Nunkoo et al., 2010; Nunkoo & Ramkissoon, 2011a). Conversely, perceived negative impacts of tourism, such as increasing environmental pollution (Gursoy & Rutherford, 2004; Nunkoo & Ramkissoon, 2011a), increases in the price of land and property (Lord, Greenidge, & Devonish, 2011; Nunkoo & Ramkissoon, 2011a) and increased crime rate (Gursoy & Rutherford, 2004; Miman & Pizam, 1988), may aﬀect the perception of beneﬁts that residents receive from tourism and may result in lack of support for sustainable tourism development.
According to social exchange theory, when residents perceive beneﬁts gained from positive tourism impacts, they would adopt positive behaviours including ERB toward the destination, so that they can continue the exchange with the destination. On the contrary, when residents perceive loss from negative tourism impacts, they may stop ERB behaviours to the destination. Thus, based on previous literature and social exchange theory, it can be inferred that positive tourism impacts can promote residents’ ERB, and negative tourism impacts can restrain residents’ ERB. Therefore, the following hypotheses are pro- posed:
H7. Positive tourism impacts positively aﬀect environmentally responsible behaviour.
H8. Negative tourism impacts negatively aﬀect environmentally responsible behaviour.
2.9-The relationship between overall community satisfaction and residents’ environmentally responsible behaviour
To the best of our knowledge, no studies have examined the relationship between overall community satisfaction and ERB from the perspective of the destination residents. Previous studies have shown, however, that tourist satisfaction can garner positive attitudes and be- haviours (Chiu et al., 2014; Higham & Carr, 2002; Lee & Moscardo, 2005). For example, Orams (1995) suggested that tourist satisfaction in ecotourism development is dependent on experiences, and if tourists are satisﬁed with an experience, they will change their behaviour. In a study on the Galapagos Island National Park, Powell and Ham (2008) found that guiding in ecological areas is related to tourist satisfaction with the ecotourism experience, which in turn enhances the under- standing of and support for ecological conservation and lead to ERB. Additionally, in a national park context, Chiu et al. (2014) directly examined the relationship between tourist satisfaction and ERB; the study showed that tourist satisfaction can promote ERB, and also plays a partial mediating role between perceived value and ERB.
Besides, from destination resident perspective, previous studies generally supported that residents’ satisfaction with community is an important antecedent of residents’ behaviours, such as support for tourism development (e.g., Nunkoo & Ramkissoon, 2011b; Vargas- Sa’nchez et al., 2009; Vargas-Sa’nchez et al., 2011). Both support for tourism development and ERB can be regarded as residents’ positive behaviour toward the destination, aiming to achieve sustainable destination development. As such, we argue that residents’ overall com- munity satisfaction with the destination can enhance their ERB, and present the following hypothesis:
H9. Overall community satisfaction positively aﬀects environmentally responsible behaviour.
The theoretical model underlying inﬂuences of DSR on ERB via tourism impacts (both positive and negative) and overall community satisfaction is depicted in Fig. 1. The ERB construct is incorporated into the conceptual model as the key outcome variable to capture the complete eﬀect of DSR. Tourism impacts (both positive and negative) and overall community satisfaction are proposed as mediators for the relationship between DSR and ERB.
According to the analysis of CSR deﬁnitions by Dahlsrud (2008), CSR includes ﬁve dimensions – environmental, social, economic, sta- keholder and voluntariness. Many studies have adopted some of these dimensions (Lee, Kim, Lee, & Li, 2012; Lichtenstein, Drumwright, &
Braig, 2004; Su, Huang, van der Veen, & Chen, 2014; Walsh & Bartikowski, 2013). Based on these previous CSR studies and the deﬁ- nition of DSR, the present study measures DSR using ﬁve adapted items which captures the environmental, social, economic, stakeholder and voluntariness dimensions. These have shown to have good validity and reliability based on a previous study in an Ancient Town destination (Su et al., 2016).
Tourism impacts include positive impacts and negative impacts, with each area containing three items adopted from Gursoy and Rutherford (2004), Gursoy et al. (2002), and Nunkoo and Ramkissoon (2011b). Three items adopted from Grzeskowiak et al. (2003) and Nunkoo and Ramkissoon (2011b) were used to measure overall com- munity satisfaction. For ERB, six items were adapted and modiﬁed from Thapa’s (2010) and Smith-Sebasto and D’Costa’s (1995) studies. These items possessed adequate qualities in terms of reliability and validity in an island tourism context (Cheng et al., 2013) and an ecotourism context (Chiu et al., 2014). The three items of overall community satisfaction were measured on a 7-point Likert-type scale where 1 re- presents “very dissatisﬁed” and 7 represents “very satisﬁed”. All the other measurement items were measured on a 7-point Likert-type scale, with 1 being “strongly disagree” and 7 indicating “strongly agree”.
3.2-Pre-test of the measurements
A Chinese questionnaire was developed with reference to the above- mentioned literature of measurement items. The English items were translated into Chinese and further reﬁned in the study context to construct the questionnaire. Before the formal questionnaire was distributed, a pre-test of the measurement items was conducted. Firstly, four tourism management professors were asked to provide feedback regarding the wording, layout, and ease of understanding of the measurement items. The questionnaire was revised based on their feedback. Secondly, the revised questionnaire was pre-tested using a convenience sample of 40 undergraduate students from a university in China. Results of measurement items were analysed for the reliability using Cronbach’s Alpha, and validity via standard factor loading. The analysis results indicated that Cronbach Alpha for each latent variable was larger than 0.700, representing good reliability (Nunally, 1978). Standard factor loadings for each item were larger than 0.500 and signiﬁcant at the 0.001 level, suggesting good validity (Anderson & Gerbing, 1988).
3.3-Study site and data collection
Data for this current study was collected via a questionnaire survey on the residents of Gulandyu Island, Xiamen, Fujian, which is a famous island destination in China. Gulandyu Island is located southwest of Xiamen City and visitors can reach it by a ﬁve-minute steamship ferry ride from the Xiamen City. The island is on China’s list of National Scenic Spots, well known for its delicate beauty, ancient relics, and its architecture.
The sampling frame of this study consisted of individuals who lived in the Gulangyu Island. As we did not have the access to a household list of the Island, we used a systematic sampling approach by selecting every second household on each street in the Island. The questionnaires were distributed by 9 trained college students who majored in tourism management. The 9 college students were divided into three groups. The groups conducted the survey door-by-door on the streets. The respondents were ﬁrst asked whether they are residents of Gulangyu, and whether they would participate in the survey. With aﬃrmative answers, the ﬁeld researchers would give the questionnaire to the respondents and stay nearby until the respondents have completed the questionnaire. If needed, the ﬁeld researchers would provide clariﬁcations and answer questions regarding the questionnaire. Participation in this study was voluntary and participants’ names and contact in- formation were not requested in order to protect their privacy. The ﬁeld researchers collected the completed questionnaires, and brieﬂy checked the completeness of the responses at the survey site. The survey was conducted from 18 March to 26 November 2016. A total of 500 questionnaires were distributed and 466 were returned to the researchers (93.2% response rate). Of these, 453 were complete responses.
4-Empirical analysis and results
Respondents’ demographic proﬁles are presented in Table 1. The sample had a relatively balanced male-to-female ratio (48.8% vs. 51.2%). The highest percentage of respondents were in the 25–44 age range (33.6%), with the lowest percentage in the 65 or older age range (12.4%). Most respondents had a high school/technical school or undergraduate/associate degree level of education, with 7.9% having a postgraduate degree. Over 50% of respondents indicated that they received a monthly income between RMB 3000-4999.
4.2-Common method variance test
We ﬁrst used the Harman’s single factor test to examine the issue of common method variance (CMV). As the result shows that all the measurement items are not likely to load on one single factor, we claim that CMV is not a pervasive issue in this study (Chang, Witteloostuijn, & Eden, 2010). Besides, based on the procedure and method of common method variance test in diﬀerent research contexts recommended by Podsakoﬀ, MacKenzie, Lee, and Podsakoﬀ (2003), we constructed a common method variance measurement model allowing all the measurement items to not only load on the latent constructs they are sup- posed to measure, but also load unanimously on a common method latent factor. We then compared this model with the measurement model without the latent method factor to see if common method variance is an issue. The results show that the ﬁt indices of the common method variance measurement model improved somewhat, but the improvement is not obvious. This further showed that common method variance is not a serious issue in this study.
4.3-Measurement model test
Before the analysis, we checked whether the data were normally distributed. The results showed that the Skewness values of all items ranged from −1.794 to 1.593, all of which were < 3 in absolute value. The Kurtosis values of all items ranged from −0.408 to 3.816, all below 10 in absolute value. According to Kline (1998), the data in this study did not violate the assumption of normal distribution required in the subsequent analyses.
To address the research questions and test the research hypotheses, a two-step analysis process was adopted. Conﬁrmatory factor analysis was employed as the ﬁrst step to verify the measurement model; then, the proposed inter-variable relationships were tested as the second step. The ﬁt indices of the measurement model (Table 2) suggest the model ﬁts the data well. All the indices are acceptable following Hu and Bentler’s (1999) model evaluation criteria. Cronbach Alpha coeﬃcients and composite construct reliability were used to measure reliability. Results in Table 3 show the Cronbach’s Alpha values of the constructs ranged from 0.846 to 0.948, all above the threshold of 0.700. Additionally, the composite reliability of the constructs ranged from 0.854 to 0.948. This demonstrates adequate internal consistency of the multiple items for measuring each construct (Hair, Anderson, Tatham, & Black, 1998).
Validity analyses include examining both convergent validity and discriminant validity. Convergent validity was assessed by the contribution of measurement items to their corresponding constructs. Convergent validity was satisﬁed as the factor loadings for all items were above 0.591 and were signiﬁcant at the 0.001 level (Anderson & Gerbing, 1988). Additionally, the average variance extracted (AVE) values of all constructs ranged from 0.546 to 0.860, higher than the threshold value of 0.500 (Fornell & Larcker, 1981; Hair et al., 1998). These indicate suﬃcient convergent validity of the measurement items. Discriminant validity means that items measuring one construct do not signiﬁcantly load on another construct. This was tested by com- paring the square root of the average variance extracted (AVE) with the correlation coeﬃcients between each pair of the constructs (Fornell & Larcker, 1981). According to Fornell and Larcker (1981), if the square roots of AVEs are greater than the correlations between any pair of constructs, discriminant validity is satisﬁed. As indicated in Table 4, the square roots of AVEs were greater than the correlation coeﬃcients, showing satisfactory discriminant validity of the measurements.
4.4-Structural model test
The ﬁt indices for the structural model (χ2/df = 2.655; RMR = 0.097; RMSEA = 0.061, GFI = 0.917; AGFI = 0.889; NFI = 0.939; RFI = 0.927; IFI = 0.961; TLI = 0.953; CFI = 0.961) show that the model ﬁt the data suﬃciently (Hu & Bentler, 1999). Table 5 shows the results of the structural model test. The eﬀects of destination social responsibility (DSR) on positive impacts (λ21 = 0.448, p < 0.001), overall community satisfaction (λ41 = 0.205, p < 0.001), and ERB (λ51 = 0.212, p < 0.001) were all positive and signiﬁcant, providing support for H1, H3 and H4. However, the path coeﬃcient from DSR to negative impacts (λ31 = −0.38, p > 0.05) was not signiﬁcant, indicating that H2 was not supported.
Therefore, perceived destination social responsibility appeared to be an important antecedent to positive impacts, overall community satisfaction and ERB.
Positive impacts had a signiﬁcant positive eﬀect on overall community satisfaction (β42 = 0.539, p < 0.001) and ERB (β52 = 0.163, p < 0.05), thus providing support for H5 and H7. Negative impacts had a signiﬁcant negative eﬀect on overall community satisfaction (β43 = −0.182, p < 0.001) and ERB (β53 = −0.099, p < 0.05); thus, H6 and H8 were supported. Finally, overall community satisfaction had a signiﬁcant positive eﬀect on ERB (β54 = 0.255, p < 0.001). H9 was supported. Fig. 2 shows the same results in the diagram of the structural model.
4.5-Explanation power of the model
According to Cohen (1988), a model’s explanation power can be assessed by the R2 of its major endogenous variables in the model. An R2 value of 0.01, 0.09 and 0.25 could be used as threshold value to indicate small, medium, and large eﬀect in the model, respectively. Judging by the R2 values of the endogenous variables, the structural model explained 20.1%, 47.0%, and 29.2% of the variance for positive impacts, overall community satisfaction, and environmentally re- sponsible behaviour, respectively. However, the amount of variance explained for negative impacts is low (0.1%), meaning that other variables not captured in the model would better predict negative im- pacts. These R2 values generally indicate that the model possesses good explanatory power.
4.6-Direct, indirect and total eﬀects
The direct, indirect and total eﬀects among the constructs are shown in Table 6. Among all the antecedents of ERB, overall community sa- tisfaction had the largest direct eﬀect (0.255***) on ERB. However, DSR had a signiﬁcant indirect eﬀect (0.193***) on ERB through posi- tive tourism impacts and overall community satisfaction. Considering both indirect and indirect eﬀects, DSR exerted the largest total eﬀect (0.405***) on ERB among all the antecedent variables of ERB. Con- versely, DSR did not have a signiﬁcant indirect eﬀect on ERB via ne- gative impacts of tourism. This indicates that positive tourism impacts and overall community satisfaction partially mediate the eﬀect of DSR on ERB. Additionally, based on the total eﬀects, there are diﬀerentiating eﬀects of positive impacts and negative impacts on ERB. The total eﬀect of positive impacts on ERB was much larger in its magnitude than that of negative impacts on ERB.
5-Discussion and conclusions
The present study developed and tested an integrated model to explore how perceived DSR contributes to resident ERB via perceived tourism impacts and overall community satisfaction. The integrated model was examined empirically in a famous island destination in Fujian, China. Using stakeholder theory and social exchange theory as the theoretical foundations, the study conﬁrmed that DSR, as perceived by destination community residents in the process of tourism development, is important in shaping residents’ perceived tourism impacts, satisfaction and ERB.
Few studies have examined the relationship between DSR and tourism impacts (Su et al., 2016). In the current study, a signiﬁcant relationship was found between DSR and positive tourism impacts; however, no signiﬁcant relationship was found between DSR and
negative tourism impacts. This ﬁnding is similar to those of previous studies (Ko & Stewart, 2002; Lee, 2013; Su et al., 2016). Speciﬁcally, Ko and Stewart (2002) found a signiﬁcant relationship between personal beneﬁts from tourism and perceived positive impacts of tourism; however, no signiﬁcant relationship was found between personal ben- eﬁts from tourism development and perceived negative impacts of tourism. Similarly, Lee (2013) used community attachment and in- volvement as the antecedents of perceived beneﬁts and costs and found both community attachment and involvement signiﬁcantly aﬀected perceived beneﬁts; however, neither community attachment nor com- munity involvement signiﬁcantly inﬂuenced perceived costs. A possible explanation for this result is that negative tourism impacts come from
the tourism development itself and some negative impacts, such as over-crowdedness and rising prices, may be perceived as inevitable in tourism development. As such, residents may have psychologically ra- tionalised negative tourism impacts. On the other hand, in developing countries, residents may favour tourism as a means of development and thus put more weight on positive impacts in their evaluation of tourism impacts.
Though previous literature has demonstrated that local residents are the key stakeholder group of a destination and whether they will adopt ERB in their daily life will heavily inﬂuence a destination’s environment and sustainable development, few studies have examined ERB and its antecedents in the destination context from the resident perspective. This study thus addressed this research gap. It formulates DSR as an antecedent of overall community satisfaction and residents’ ERB based on stakeholder theory and social exchange theory. The empirical results suggest that DSR activities are important ways to improve resident satisfaction and motivate them to adopt ERB. By applying socially re- sponsible destination management measures and procedures, destina- tions can not only improve the sense of wellbeing and satisfaction of local residents, but also eﬀectively encourage residents’ ERB, eventually contributing to sustainable destination development.
The present study found positive tourism impacts positively aﬀected
overall community satisfaction, and negative tourism impacts nega- tively aﬀected overall community satisfaction. Furthermore, positive impacts had a stronger eﬀect on community satisfaction than negative impacts. This result is consistent with Ko and Stewart (2002), who found that perceived tourism impacts (both positive and negative im- pacts) were closely related to overall community satisfaction and that perceived positive impacts had a stronger eﬀect on overall community
satisfaction than perceived negative impacts. This result highlights the importance of promoting positive tourism impacts in the process of destination development.
Based on social exchange theory, this study examined the eﬀect of perceived tourism impacts and overall community satisfaction on re- sidents’ ERB. The results indicate that perceived positive impact and overall community satisfaction had a signiﬁcant eﬀect on residents’
ERB, and perceived negative impacts negatively aﬀected residents’ ERB. This indicates that residents’ perception of tourism impacts is one of the main predictors of their attitudes and behaviours (Byrd & Gustke, 2004). Among the four antecedent constructs to ERB, overall community satisfaction had the strongest direct eﬀect, while perceived negative tourism impacts had the weakest negative eﬀect (in magnitude) on residents’ ERB. These ﬁndings further conﬁrm that community satisfaction plays an important role in forming resident behaviour (Ko & Stewart, 2002).
Moreover, the ﬁndings indicate that perceived positive impacts and overall community satisfaction played a mediating role between DSR and resident ERB. This shows consistency to previous studies (e.g. Lee, 2013; Nunkoo & Ramkissoon, 2011b) which found that perceived beneﬁts partially mediated the eﬀect of community attachment and support for sustainable tourism development. Consequently, the study identiﬁed four paths in relation to the eﬀect of DSR on residents’ ERB:
1) DSR → residents‘ ERB; 2) DSR → positive impacts → residents‘ ERB; 3) DSR → overall community satisfaction → residents‘ ERB; 4) DSR → positive impacts → overall community satisfaction → residents‘ ERB. These four paths represent the formation processes of residents’ EBR which can also be supported by Cognitive Appraisal Theory (Ellsworth & Scherer, 2003). According to Cognitive Appraisal Theory, personal evaluation/ perception as the result of an information processing activity de- termines the emotions on the beneﬁts and goals sought, which in turn lead to behavioural responses. In the current study, DSR can be viewed as a stimulus (S) to residents, overall community satisfaction is the internal state (O) of residents, and ERB is the response of residents. Thus, the four paths showing the formation processes of residents’ ERB are also consistent with the Stimulus-Organism-Response (S-O-R) Framework (Mehrabian & Russell, 1974). Following Cognitive Appraisal Theory and Stimulus-Organism-Response (S-O-R) Framework, the ﬁndings of this study can be adequately explained.
Taken collectively, these paths further highlight the importance of DSR in sustainable destination development. DSR appears to be an important concept on which both researchers and industry practitioners can act. The conﬁrmed relationships between DSR and well-researched destination tourism concepts like tourism impacts and resident satisfaction also increased the theoretical relevance of DSR in the destination management literature.
This current study has shown that DSR has signiﬁcant eﬀects on perceived tourism impacts, overall community satisfaction and resident ERB, which further conﬁrm that DSR activities are important in sus- tainable destination development (Su & Swanson, 2017). DSR should be taken as a “win-win” strategy for all stakeholders involved in the des-
tination (i.e. government, ﬁrms and local residents). As such, managers
should invest more on DSR initiatives and communicate these in- itiatives via various channels, especially social media, to local residents. This will in turn inﬂuence residents’ perceptions and improve their ERB. DSR can be an important topic in the dialogue between destinations and their stakeholders. As a DSR initiative, destination tourism ad- ministrations may encourage tourism ﬁrms and operators to contribute
to community improvement. Governments could turn some of their revenue into a “Social Responsibility Management Fund (SRMF)” to execute social responsibility initiatives. Authorities could communicate with residents regarding tourism development to make sure that de- velopment in the destination is perceived to lead to more positive than
negative impacts to local communities.
Findings suggest that residents’ perception of positive tourism im- pacts can make them to adopt ERB. On the contrary, perception of negative tourism impacts results in less ERB. Therefore, relevant des- tination management policies should be put in place to enhance posi- tive tourism impacts while eliminating the negative impacts in order to encourage residents’ ERB. Especially, destination authorities should build an eﬀective beneﬁt-sharing mechanism to ensure that the ma- jority of residents can share the beneﬁts from tourism development. This will enhance the perception of positive tourism impacts, which leads to more resident ERB in return.
Considering the important role of overall community satisfaction to resident ERB, destination managers and marketers should execute a resident satisfaction strategy. To implement the strategy, managers and marketers should provide satisfactory tourism environment, infra- structure, and service, and monitor the change of resident satisfaction. At the same time, reasons of dissatisfaction should be identiﬁed and addressed in order to promote residents’ ERB.
7-Limitations and directions for future research
This study has several limitations. First, similar to previous ERB studies, this study applied a self-report measurement of residents’ ERB. Due to the eﬀect of social desirability, it is possible that ERB may be overestimated in some individual responses, and thus may not accu- rately reﬂect actual behaviour (Corral-Verdugo, 1997; Lee, 2011; Lee, Jan, & Yang, 2013; Serenari, Leung, Attarian, & Franck, 2012). Future research should seek more reliable measures to assess residents’ actual ERB.
Second, the study used a convenience sample of domestic Chinese Island residents and thus the ﬁndings may be limited in generalisability. Future studies may consider more generalizable random sampling techniques as well as a more geographically and ethnically diverse population. Third, this study measures DSR as a unidimensional con- struct. In the marketing literature, corporate social responsibility has often been operationalised as multi-dimensional (Lee et al., 2012). Various dimensions of the DSR construct may have diﬀerentiated effects on tourism impacts, support for tourism and quality-of-life. Thus, future research may further conceptualise and operationalise DSR as a multi-dimensional construct and test each dimension’s role in the pro- posed relationships.